Susan Speicher Violin and Viola Studio Policies
This policy is designed to help me do a better job of keeping up with the time demands of running a teaching business. I maintain my goal of providing your family with a great music lesson experience while keeping it affordable for you. Should this become a problem for your family, do not hesitate to let me know so that we can work something out. My ultimate goal is for you/your student to love playing his/her/your instrument. My Lesson Policy will be as follows: · If you are going to miss a lesson, or suspect that you will have to reschedule, let me know around 24 hours in advance.· Each student gets one free missed lesson with no notice. If you miss or need to cancel two lessons, you still owe me for the 2nd missed lesson. (Should you need to cancel, contact me immediately! Text is preferred if you are canceling at the last minute. Cancellations will be handled on a case by case basis, and I promise to be kind, as I may have to cancel sometimes as well and emergencies happen.) · If you miss more than one lesson without letting me know 24 hours in advance, I will not offer a free makeup lesson.· Let me know if you aren’t going to be there! I worry about missing students!· Regarding makeup lessons, if you miss or reschedule a makeup lesson twice, that particular makeup lesson is forfeited. If you have to reschedule that lesson once, that is fine. · If you are late, or choose not to come, I will no longer reschedule past the one free missed lesson. If I am late, I will make it up.· If I cancel due to illness or additional time off needed, you will be credited for that lesson in the next month’s tuition, or we may be able to reschedule. Rescheduling is preferred.· Should you take time off without payment, I cannot guarantee your spot or time slot will be there when you restart. · If you need to stop lessons, let me two weeks before you are planning to stop. This way I can prepare you for whatever you are going to do next!